You Need Branding is operated by Delphine Web Design LLC, an Illinois limited liability company.
youneedbranding.com
Last updated: November 7, 2026
1. Overview
These Terms of Service govern paid services and digital products offered by You Need Branding (YNB, we, us) through youneedbranding.com. By purchasing a service or digital product, booking a paid session, accepting a proposal or scope of work, or authorizing work to begin, you agree to these terms and to any project-specific agreement that applies.
YNB provides strategic consulting, brand and positioning work, offer and monetization design, marketing and social media services, creative production, websites and digital platforms, CRM and automation, AI-agent implementation, AI video production, and digital products. Availability and delivery conditions vary by offer.
Submitting a project inquiry does not create a client relationship, require either party to proceed, or subscribe you to marketing emails. If a signed proposal, scope of work, or order page conflicts with these general terms, the project-specific document controls for that engagement.
2. Architecture Intensive
What it is
A 90-minute strategic session conducted via Google Meet, followed by a written Strategic Audit Report, including a phased priority roadmap, delivered within 48 hours of the session.
Payment
$497, paid in full at booking. The session is confirmed upon receipt of payment. No partial payments or payment plans are available for this service.
Cancellation and rescheduling
Cancellations made more than 48 hours before the session receive a full refund. Cancellations made within 48 hours are non-refundable, but the session may be rescheduled once within 30 days. No-shows without prior notice are non-refundable and cannot be rescheduled.
Deliverable
The Strategic Audit Report provides analysis and recommendations. It is not a guarantee of revenue, growth, implementation results, or any other business outcome. Results depend on decisions and actions outside YNB’s control.
Intellectual property
The Strategic Audit Report is produced for the client’s internal use. It may not be resold, redistributed, published, or presented as the client’s own commercial product without written permission from YNB.
3. Strategic, Creative, Marketing, and Infrastructure Services
Scope
Services may include positioning and brand strategy, audience and market definition, verbal and visual identity, messaging and copy, offer creation, pricing and monetization, marketing and launch strategy, content and social media planning or execution, promotional video and campaign assets, websites and landing pages, e-commerce, communities, memberships, course platforms, CRM, automation, integrations, reporting, and AI-agent or operational workflows. The exact scope is defined for each engagement.
Proposals and agreements
Project work begins only after the scope, responsibilities, deliverables, timing, and fees are agreed in writing and the required deposit or payment has been received.
Payment terms
Unless a proposal states otherwise, a deposit of at least 50 percent is required to begin. Remaining balances are due at the milestones or completion date stated in the proposal. Invoices are due within 7 days of issue. Overdue balances may accrue interest at 1.5 percent per month, where permitted by law.
Client responsibilities
The client must provide accurate information, lawful access to required accounts, usable assets, approvals, and feedback within the agreed time. The client is responsible for reviewing and approving factual claims, prices, legal statements, offers, campaign content, and final materials before publication or use.
Revisions and scope changes
The included revision rounds are defined in the proposal or order page. Requests outside the agreed direction, deliverables, or revision allowance are treated as a change of scope and may require a revised fee and timeline.
Delays
If required inputs, access, approvals, or feedback are not provided within 14 days of request, YNB may pause the project, move it in the production schedule, revise the delivery date, or apply a restart fee stated in the proposal.
Cancellation
If the client cancels after work begins, the deposit is non-refundable. Work completed beyond the value of payments already received will be invoiced and becomes due upon cancellation, except where applicable law requires otherwise.
Collaborators
YNB may use specialist collaborators or service providers when a project requires additional production capacity or technical expertise. YNB remains responsible for coordinating the agreed scope. Confidential information is shared only as reasonably necessary for delivery.
Third-party platforms and costs
Websites, CRM systems, social platforms, AI tools, software, plugins, hosting, stock assets, payment services, and other third-party products remain subject to their own terms, licences, pricing, availability, and technical limitations. Unless included expressly in the proposal, third-party fees are the client’s responsibility. YNB cannot guarantee that an external provider will keep a feature, price, policy, account, or service available.
Marketing and social media
YNB does not guarantee reach, engagement, leads, sales, platform approval, or campaign performance. Results depend on the offer, market, budget, timing, platform behaviour, client approvals, and implementation. The client remains responsible for the legality and accuracy of published claims and for compliance with the rules of the platforms and markets in which the content is used.
AI agents and automated systems
AI and automation projects may rely on third-party models, APIs, and platforms. AI output may be incomplete, inaccurate, or unsuitable for a particular use and must be reviewed by a responsible person before publication, communication, decision-making, or operational use. The client remains responsible for decisions made from AI output and for the data, permissions, and instructions supplied to the system.
Intellectual property
After full payment, the client receives the rights to final custom deliverables identified as transferable in the project agreement. YNB retains ownership of pre-existing frameworks, methods, templates, reusable code, systems, and know-how. Stock media, fonts, plugins, software, AI outputs, and other third-party materials remain subject to their applicable licences. YNB may display non-confidential completed work in its portfolio unless the client requests otherwise in writing. Client names, testimonials, confidential information, and performance results will not be published without permission.
4. AI Video Production
What it is
AI-produced video content created to the client’s brief and delivered digitally. Available packs, formats, duration, revisions, and delivery timing are defined on the AI Video page or order page.
Payment
Payment is made in full at checkout. Production begins after payment is confirmed and the production brief and required assets have been received and approved.
Production brief
The client must complete the production brief before production begins. YNB is not responsible for delays caused by incomplete, inaccurate, or late information or assets.
Revisions
Launch, Social, and Pro packs include one revision round. Pro Social includes two revision rounds. A revision covers minor caption, timing, tone, or visual adjustments within the approved direction. A new script, concept, direction, voice, avatar, or substantial regeneration is a new production scope and may require an additional fee.
Refunds
Refunds are not available after production has started, except where required by law. If a delivered file does not match the agreed pack after the included revisions, YNB will review the issue and determine an appropriate correction within the original scope.
Client assets and permissions
The client confirms that they own or have permission to use every script, image, photograph, recording, voice sample, logo, likeness, trademark, and other asset supplied. When another person’s image or voice is provided, the client confirms that the person has authorized its use for the agreed production. YNB may refuse material that appears unlawful, misleading, infringing, deceptive, or unauthorized.
Asset quality
Output quality depends on the brief and source material. Low-resolution images, poor recordings, incomplete brand assets, or unclear instructions can limit the final result.
Languages
Language delivery is limited to the number included in the selected pack. Additional languages, versions, or localization may require a separate fee and timeline.
Delivery and licences
Final files are delivered in the formats stated in the order. After full payment, the client may use the final custom deliverables for the intended business purposes. Stock media, music, AI voices, avatars, fonts, and other third-party components remain subject to the licences and restrictions of their providers.
AI disclosure
The client understands that this service uses AI-generated or AI-assisted voice, imagery, avatars, captions, editing, or other production elements. AI output may contain variations or limitations that differ from traditional human production. The client is responsible for any disclosure required by the platform, market, or context in which the video is published
5. Digital Products
What they are
This section applies to YNB’s self-guided digital resources, including downloadable strategic workbooks, briefs, templates, resource packs, and bundles, some of which are free. Custom services, including Architecture Intensive, project engagements, and AI Video Production, are governed by their respective sections above. Each workbook is designed to be usable independently, even when it forms part of a broader YNB business or marketing system. The applicable resource page identifies what is included in that offer. Obtaining one resource does not automatically grant access to other products unless they are expressly included.
Payment, delivery, and account access
Paid digital resources require payment in full at checkout unless otherwise stated. Free resources may be obtained through the applicable registration or request form. Depending on the resource, downloadable materials and access instructions are provided electronically through the purchaser’s or recipient’s YNB account, email, or a designated download page. Where included in the offer, access may also be provided to the corresponding Resource Companion, the YNB Decision Library, and the private YNB Resource Companion community through My YNB. The purchaser or recipient is responsible for providing a correct email address, maintaining the device, software, and internet access required to use the resource, and protecting account credentials. Access problems may be reported to hello@youneedbranding.com so YNB can investigate and seek to resolve them.
Resource Companions and community guidance
Resource Companions offer explanations to help users interpret and complete the associated workbooks. The Decision Library explains concepts and terminology shared across YNB resources. Where Ask YNB community access is included, members may ask questions about understanding and using their resources. Community guidance is educational; it is not personalized business consulting, a full review of the member’s circumstances, or done-for-you implementation. Those services require a separately agreed scope.
Online access and changes
Unless an offer specifies a particular access period, access to included online Companions, Decision Library content, and community features is provided while those features are maintained by YNB. YNB may update educational materials and platform features as they evolve; no promise is made that an unchanged online platform or feature will remain available permanently. If a material paid feature is discontinued, YNB will provide reasonable notice and address the change consistently with the original offer and applicable law.
Licence and permitted use
YNB digital resource materials are licensed to one purchaser or authorized recipient on a non-exclusive, non-transferable basis for personal learning or internal business use. The user may apply the original decisions, plans, content, and other completed outputs they create using these resources in their own business, including their own commercial activities. YNB retains intellectual property rights in its original workbooks, blank templates, teaching materials, examples, and other source materials. Those original materials and account credentials may not be copied or shared with other users, resold, sublicensed, redistributed, uploaded to a shared library, or repackaged into a competing resource without written permission from YNB.
Refunds and withdrawal rights
Because these resources are delivered digitally, paid resource purchases are generally non-refundable after access or download begins, except where required by applicable law. If a purchased resource is defective or inaccessible, the purchaser should contact YNB so the issue can be investigated and corrected where reasonably possible. If the issue cannot be corrected, YNB will provide an appropriate remedy or refund in accordance with applicable law. Where statutory withdrawal rights apply, those rights remain in effect unless the conditions for a lawful exception have been satisfied. Any loss of a withdrawal right following immediate digital-content delivery is subject to the prior express consent, acknowledgement, and confirmation required by applicable law. Nothing in these terms limits consumer rights that cannot legally be waived. Refund policies for custom services and AI Video Production are stated separately in the relevant sections above.
Nature of the material
YNB digital resources provide general strategic and educational material. They are not personalized consulting, legal advice, financial advice, tax advice, or a guarantee of revenue, growth, or any other commercial result. The buyer remains responsible for business decisions and implementation. If personalized interpretation, strategy, creation, or implementation is required, that work must be scoped separately through Work With Us.
6. General Terms
Accuracy of information
The client or buyer is responsible for the accuracy and completeness of information supplied during inquiry, purchase, onboarding, briefing, implementation, or support.
Confidentiality
YNB treats non-public client business information as confidential and shares it only with team members, collaborators, or service providers who reasonably require it to deliver the agreed work, or where disclosure is required by law.
Results
YNB provides strategy, creation, production, and infrastructure. We do not guarantee revenue, growth, audience response, platform performance, or any other specific business result.
Governing law
These terms are governed by the laws of the State of Illinois, United States. Disputes are subject to the courts of Illinois, except where mandatory consumer law provides otherwise.
Changes
YNB may update these Terms of Service. The current version and revision date will be published at youneedbranding.com/terms-of-service/. Changes do not alter an existing signed project agreement unless both parties agree in writing or applicable law requires the change.
Contact
Questions about these terms may be sent to hello@youneedbranding.com.